Privacy policy
Privacy Policy for Townhouse Blanket Co.
Last updated: October 21, 2024
This Privacy Policy describes how Townhouse Blanket Company Ltd. (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from townhouseblankets.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services").
For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.
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Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.
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How We Collect and Use Your Personal Information
To provide the Services, we collect personal information from a variety of sources. The information we collect and use varies depending on how you interact with us. We may use your personal information for the following purposes:
- Communication: To respond to inquiries and provide support.
- Improving Services: To enhance your experience using our Site.
- Legal Obligations: To comply with applicable laws and regulations.
- Security: To protect the Site and our users.
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What Personal Information We Collect
The types of personal information we collect depend on how you use the Site. This may include:
- Contact Details: Name, address, phone number, email.
- Order Information: Shipping, billing, payment details.
- Account Information: Username, password, security questions.
- Usage Data: Device information, browser information, IP address, cookies.
We also collect personal information from third-party vendors, such as payment processors and service providers like Shopify.
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How We Use Your Personal Information
Providing Products and Services
We use your personal information to fulfill our contract with you, including processing payments, managing your orders, arranging shipping, and handling returns.
Marketing and Advertising
With your consent or where legally permitted, we use your personal information to send marketing communications and display relevant advertisements. You can manage your communication preferences at any time by following the unsubscribe link in emails or contacting us.
Security and Fraud Prevention
We use your data to ensure the security of the Site and detect fraudulent activities.
Service Improvement
We use your information to improve the performance and functionality of the Site.
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Cookies and Tracking Technologies
We use cookies and similar technologies to provide, improve, and personalize your experience on the Site. You can control the use of cookies through your browser settings. For more information on our use of cookies, please refer to our Cookie Policy.
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Legal Basis for Processing Your Information
We process your personal data on the following bases:
- Contractual Necessity: To fulfill the contract with you (e.g., processing orders).
- Legitimate Interests: To provide and improve our Services (e.g., site analytics, customer support).
- Consent: Where required, we seek your consent for marketing communications and the use of cookies.
- Legal Obligation: To comply with legal and regulatory requirements.
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Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, such as maintaining your account, processing orders, and complying with legal obligations. For example:
- Order Data: Retained for 7 years for tax and audit purposes.
- Browsing Data: Retained for 12 months for analytics purposes.
Once data is no longer needed, it will be securely deleted or anonymized.
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International Data Transfers
As a UK-based business using Shopify and other global service providers, your personal data may be transferred outside of the UK. We ensure that any international transfers are subject to appropriate safeguards, such as Standard Contractual Clauses (SCCs), to protect your privacy rights.
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Data Sharing
We may share your personal data in the following circumstances:
- Service Providers: With third-party vendors such as payment processors, IT providers, and delivery services to fulfill your orders and provide the Services.
- Business Transactions: In the event of a business sale, merger, or similar transaction, personal information may be transferred to the new entity.
- Legal Compliance: To comply with legal obligations, enforce our terms of service, or protect the rights and safety of our customers.
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Security
We take security seriously and use encryption (such as SSL) to protect your personal information. However, no method of data transmission over the internet or storage is completely secure, and we cannot guarantee the absolute security of your information.
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Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of inaccurate data.
- Right to Erasure: Request deletion of your data where it is no longer necessary.
- Right to Restriction: Request restriction of processing under certain conditions.
- Right to Portability: Request transfer of your data to another entity.
- Right to Object: Object to data processing for legitimate interests, marketing, or profiling.
- Right to Withdraw Consent: Withdraw consent for processing based on consent.
To exercise these rights, contact us at hello@townhouseblankets.com. We will respond to your request within the timelines set by applicable law.
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Marketing Communications and Preferences
We may send you promotional emails if you have opted in. You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or by contacting us at hello@townhouseblankets.com. Please note that you may still receive non-promotional emails, such as order confirmations.
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Children's Data
Our Services are not intended for use by children under the age of 16, and we do not knowingly collect data from children. If we become aware that we have collected personal data from a child, we will promptly delete it.
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Third-Party Links
The Site may contain links to third-party websites. We are not responsible for the privacy practices of other sites. We encourage you to read their privacy policies before providing any personal data.
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Complaints and Contact Information
If you have concerns or complaints about how we process your personal information, please contact us at hello@townhouseblankets.com. You may also lodge a complaint with your local data protection authority. In the UK, you can contact the Information Commissioner’s Office (ICO) for further assistance.
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Contact Information
For any questions regarding this Privacy Policy or your personal data, please contact us at:
Email: hello@townhouseblankets.com
Registered Address: Altwood Bailey, Maidenhead, SL6 4NB